Privacy Policy

Real Estate Copywriting (“we”, “us”, “our”) is operated by Lauren White, a freelance real estate copywriter based on the Sunshine Coast, Queensland, Australia. We respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and other applicable Australian laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, contact us, or use our copywriting services.

1. What personal information do we collect?

We may collect the following types of personal information:

• Contact information: name, email address, phone number, and mailing address.

• Service-related information: property addresses, property descriptions, floorplans, photographs, features, and any other details you provide when requesting or purchasing copywriting services.

• Payment information: billing details (such as credit card information) when you purchase our services. This information is collected and processed securely by third-party payment providers and is not stored by us.

• Website usage data: IP address, browser type, device information, pages visited, and time spent on our site (collected automatically through cookies and similar technologies).

• Other information: any additional details you voluntarily provide in emails, enquiries, reviews, or correspondence with us.

We only collect information that is reasonably necessary for us to provide our services or to operate our website.

2. How do we collect your personal information?

We collect personal information directly from you when you:

• Email us or contact us via phone to enquire about or book our services;

• Provide property details, photos, or other materials for copywriting;

• Complete a purchase through our website (if applicable);

• Subscribe to updates or newsletters (if offered in the future); or

• Interact with our website.

We may also collect some information automatically through cookies, server logs, or analytics tools (such as Google Analytics).

3. Why do we collect and use your personal information?

We collect and use your personal information to:

• Provide, deliver, and improve our real estate copywriting services;

• Communicate with you about your enquiries, orders, or feedback;

• Process payments and manage our business relationship with you;

• Send you administrative information (such as service updates or invoices);

• Analyse website usage and improve our online experience;

• Comply with legal obligations; and

• Protect our rights and the security of our website and services.

We will only use your information for the purposes for which it was collected or for related secondary purposes that you would reasonably expect.

4. Who do we disclose your personal information to?

We may disclose your personal information to:

• Third-party service providers who help us operate our business (e.g., website hosting providers, email service providers, payment processors, and analytics providers). These providers are contractually required to keep your information secure and use it only for the purposes we specify.

• Professional advisers (e.g., accountants or lawyers) where necessary.

• Government or regulatory bodies where required or authorised by law.

We do not sell your personal information to third parties for marketing purposes. We do not send your personal information overseas except where third-party service providers (such as cloud hosting, email, analytics, or payment processors) have servers located outside Australia. In these cases we take reasonable steps to ensure the overseas recipient handles your information in a way that is consistent with the Australian Privacy Principles.

5. How do we store and protect your personal information?

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure email practices and password-protected systems. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as it is needed for the purposes outlined in this policy or as required by law. When it is no longer needed, we will securely delete or de-identify it.

6. Cookies and tracking technologies

Our website may use cookies and similar technologies to improve your experience, remember your preferences, and analyse site traffic. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

7. Your rights – access, correction, and complaints

You have the right to:

• Access the personal information we hold about you;

• Request correction of inaccurate or incomplete information; and

• Make a complaint about how we have handled your personal information.

To exercise these rights, please contact us using the details below. We will respond to your request within a reasonable time. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. International Clients and Data Transfers

We welcome clients from Australia and around the world. If you are located outside Australia, the personal information you provide to us (such as contact details and property information for copywriting services) will be collected and processed primarily in Australia.

Depending on your location and local privacy laws (for example, the EU/UK General Data Protection Regulation – GDPR), you may have additional rights in relation to your personal information, such as the right to request erasure, restriction of processing, or data portability. We respect these rights where they apply.

We will only transfer your personal information outside Australia where necessary for the services you request or to our contracted service providers, and we take reasonable steps to ensure appropriate safeguards are in place.

If you are an international client and wish to exercise any rights available to you under your local privacy laws, or if you have questions about how we handle your information, please contact us using the details below. We will respond as quickly as practicable.

9. Links to third-party websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last updated” date. We recommend you review this page periodically.

11. Contact us

If you have any questions about this Privacy Policy or wish to access, correct, or complain about your personal information, please contact us:

Lauren White,
Real Estate Copywriting

Email: info@realestatecopywriting.com.au
Phone (Australia): 0414 638 825

Phone (International): +61 414 638 825

We will respond to your enquiry as soon as practicable.

Thank you for trusting Real Estate Copywriting with your information.